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for TEAM BUILDING & LEADSERSHIP COURSES DESIGNED AROUND YOUR SPECIFICATIONS....

CASE STUDY : 5 DAY RESIDENTIAL TEAM BUILDING MODULES for SENIOR STAFF AND DIRECTORS
FROM BIRMINGHAM CABLE & TELEWEST STAFF TO HELP CONTINUOUS IMPROVEMENT AND
DEVELOP BETTER COMMUNOICATION ACROSS & WITHIN TEAMS WITHIN THEIR ORGANISATION....

A team from Birmingham Cable came back for a few days and did some filming with us
and a visiting BBC film after their course was over. The film summarised the success of
the residential courses we had organised for them. It was broadcast on BBC1 television
as part of the "Eleventh Hour" series.

If you'd like to get Managers and Directors from Finance, Marketing, Sales,

Purchasing, and your Call Centre to discuss and agree to action in open

forum how best to co-operate and work more effectively together, there's

a huge body of evidence that a blend of indoor and outdoor team building

events with Peak Activities can greatly boost the overall teams' performance.

The wisest clients appreciate this takes days to achieve rather than a single

afternoon (!)...and so our 3, 4 and 5 day programmes are designed to return

the very best possible return on your investment of time away from the office

and the cost of the training investment.

 

 

When Steve Shergold (left ) was a Director of

Birmingham Cable Ltd in charge of Customer

Services he wanted to get key staff from his

numerous departments to work more closely

together and "come out of their silos" to appreciate

each others strengths & weaknesses. This photo

was taken of Steve hanging about during a teamworking,

customer-focus & personal development exercise on

a 5-day training event in the accessible Peak District.

The event was attended by managers, supervisors

and several of the company's directors and repeated

several times so most key staff in the company took

part in this process of Cntinuous Improvement.

 

Our expert trainers had designed a series of unique

exercises with Steve to develop further the team skills

of his lively managers and call centre supervisors.

The caving ladder Steve's climbing on is hard to

climb unless you're aware of the magic efficiency

secret (click for details).

 

 

 

See the comment below from one of Steve's managers...

 

 

 

 

One of the many delighted Birmingham Cable

programme's delegates later wrotthe following

"Dear Iain,

 

 

Can I take this opportunity on behalf of everyone

on the October 2 development training course to

thank you for an excellent week. It provided us

the chance to view Management Development in a way

not possible in the work place at Birmingham Cable.

The course structure allowed each member of the group,

whilst working as part of the group, to also concentrate

on individual management skills that s/he wanted to develop.

The week also allowed ten individuals from different departments

the chance to get to know each much better... ..thanks

again for designing such a positive, relevant, rewarding

& most enjoyable training week."

Neil Hunt (on behalf of the entire group )

 

 

 

 

---

 

Following a series of pre-event briefings & 1:1 interviews down

in Birmingham, Steve brought numerous groups up to our centre in

the accessible Peak District ...having decided that cross-functional,

mixed groups of 12 to 15 people would build up much better

inter-departmental communications links than bigger less intimate

groups. we specialise in running "open forums" which are good for

developing better communications between departments and up and

down management hierarchies ...and Steve was so impressed by the

outcomes delivered by the training event that he later booked four more

events with us in his new capacity as a senior customer care manager

with a leading healthcare company.

 

 

Many of the people who came on the event later with Steve, including

several senior managers enjoyed themselves so much they were pleased

to come back as violunteers to be filmed as part of BBC television programme

on our centre's work, which was later broadcast on BBC1 tv. The training

also generated quite a lot of follow up social events amongst those delegates

who wanted to bring their friends and colleagues up to try caving and climbing.

 

Call centres are increasingly using our special blend of indoor

and outdoor training to boost the confidence and teamworking

skills of their personnel.

 

 

If you want your own team members to climb the ladder

to success (groan ! ) we'll be delighted to hear from

you and discuss what you want to achieve. Check our

endorsements page to see what our delegates and their

directors have had to say about the outcomes of the tailored

training and development events which Peak Activities have

designed and run with them.

 

 

Tel. 01433-650345 ........................................more case studies